Dispute Resolution
Customer satisfaction is at the heart of what we do. While we aim to ensure every order arrives as expected, we understand that issues may sometimes occur. This page outlines how disputes are handled fairly and efficiently.
Our Commitment to You
We stand behind the quality of our products and services. If you're not completely satisfied with your purchase, we're here to help resolve any concerns quickly and professionally. Your trust is important to us, and we're committed to making things right.
Response Time
We aim to respond to all dispute inquiries within 24-48 hours during business days. Complex cases may require additional time for thorough investigation, but we'll keep you informed throughout the process.
Resolution Process
- Submit your dispute using the form below with all relevant details
- Our team reviews your case and may request additional information or photos
- We propose a fair resolution (refund, replacement, or store credit)
- Once agreed, we process the resolution within 3-5 business days
Fair & Transparent
Every dispute is handled with care and impartiality. We review all evidence provided and work toward a solution that's fair for both parties. Our goal is to maintain long-term relationships built on trust and mutual respect.
Submit a Dispute
Please fill out the form below with as much detail as possible. This helps us resolve your issue quickly and efficiently.