Contact information
Get in Touch With Us
Whether you have a question about one of our wooden building sets, need help choosing the right puzzle for your little one's age, or just want to know more about an order — we're here and happy to help. Real people read every message that comes through, and we'll always do our best to get back to you quickly.
At sayitwiththreadr, we know that finding the right toy matters. Behind every building block set or Montessori-style stacking toy is a parent trying to give their child something meaningful. We take that seriously, and we take your questions seriously too.
How to Reach Us
We don't have bots hiding your answers behind endless menus — just a friendly team that genuinely loves what we do. Here's how to get in touch:
Email Us
The best way to reach us is by email. Drop us a line at support@sayitwiththreadr.com and we'll get back to you within 48 hours — usually sooner during business hours.
Email is great for questions about:
- Our wooden puzzles, sorting toys, or building block sets
- Order status, tracking, or delivery timelines
- Returns, exchanges, or something that didn't arrive as expected
- Choosing the right Montessori-style toy for a specific age or skill level
- Wholesale or gifting enquiries
Call or Text Us
Prefer to talk it through? You're welcome to call us during business hours:
AI Chat (Outside Business Hours)
When our team is offline, our AI chat agent is available on the website to help you get quick answers around the clock — whether that's checking on shipping times, finding out more about a wooden stacking toy, or figuring out which building set suits a 3-year-old. Look for the chat bubble on the site.
Business Hours
Our team is available to respond to calls and emails during the following hours:
- Monday – Friday: 8:00 AM – 4:00 PM (ET)
- Saturday – Sunday: Closed (AI chat agent available)
Messages sent outside of these hours will be picked up on the next business day. We commit to responding to all emails within 48 hours of receipt.
Our Address
We're based in Boston, MA. If you need to reach us by post or have any formal correspondence, you can write to us at:
ISEMCONB LLCTrading as: sayitwiththreadr
281 Summer Street, 4th Floor
Boston, MA 02210
United States
Shipping Questions?
Just so you know — we offer free worldwide shipping on all orders. If you're in the US, expect your wooden toys to arrive within 5–9 business days via USPS. For international orders, delivery typically takes 10–20 business days depending on your location.
If your order is running late or you'd like a tracking update, email us at support@sayitwiththreadr.com with your order number and we'll look into it right away.
A Note From Us
We know that when something involves your child — whether that's a wooden puzzle set you ordered for their birthday or a Montessori sorting toy that hasn't shown up yet — you want a real answer from a real person, not a runaround. We hear you. Every message to sayitwiththreadr is read by our team, and we'll always be honest and straightforward with you.
Thank you for trusting us to be part of your child's play. That means a lot to us — and we'll always do our best to earn it.
Ready to get in touch? Email us at support@sayitwiththreadr.com or call us at +1 270-429-2452 during business hours. We look forward to hearing from you.