Privacy policy

Last updated: June 2025

At sayitwiththreadr, we believe the best things in life are built with care — whether that's a wooden puzzle your little one just figured out for the first time, or the trust you place in us when you shop here. Your privacy matters to us just as much as the quality of every building block set, stacking toy, and Montessori-style wooden toy we offer. This Privacy Policy explains clearly and honestly how we collect, use, and protect your personal information.

This policy applies to all visitors and customers of https://sayitwiththreadr.com/, operated by ISEMCONB LLC, located at 281 Summer Street, 4th Floor, Boston, MA 02210, United States.

1. Information We Collect

When you browse our store, place an order for one of our wooden toys, or reach out to us, we may collect the following types of personal information:

  • Name — so we know who we're talking to
  • Email address — for order confirmations, shipping updates, and (with your permission) helpful newsletters
  • Phone number — in case we need to reach you about your order
  • Shipping and billing address — to get your building block sets, wooden puzzles, or sorting toys safely to your door
  • Payment details — processed securely through our payment partners (we never store your full card details ourselves)
  • Cookies and tracking data — to understand how you interact with our site and improve your experience
  • Analytics data — such as page views, session duration, and browsing behavior

2. Why We Collect It and How We Use It

We only collect information that helps us give you a better experience. Here's how we use what we gather:

  • To process and fulfill your orders for wooden toys and ship them to you (via USPS, FedEx, or other carriers)
  • To communicate with you about your order status, tracking, and any questions you raise
  • To send you marketing emails and product updates — only where you've opted in
  • To improve our website, product pages, and overall shopping experience
  • To detect and prevent fraud or unauthorized transactions
  • To comply with our legal obligations

3. Third-Party Services We Use

To run our store smoothly, we work with trusted third-party providers. Each of them has their own privacy practices, and we encourage you to review them:

  • Stripe, PayPal, Shopify Payments — secure payment processing
  • Google Analytics — website traffic and behavior analytics
  • Meta/Facebook Pixel — advertising performance and audience insights
  • Mailchimp / Klaviyo — email marketing and customer communications
  • USPS, FedEx, and other carriers — order fulfillment and delivery

We do not sell your personal information to third parties. We only share what is necessary for these services to function on our behalf.

4. Cookies

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site, remember your preferences, and show you relevant content. Cookies we use include analytics cookies (Google Analytics), marketing cookies (Meta Pixel), and functional cookies that keep your shopping cart working properly.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our site.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of our business relationship and up to 5 years afterward, in line with applicable legal, tax, and accounting requirements. You may request deletion of your data at any time (subject to legal retention obligations).

6. Data Security

We take the security of your information seriously. Our store uses SSL/TLS encryption to protect data transmitted between your browser and our site. Payment information is processed through PCI-DSS-compliant payment processors. We maintain secure systems and regularly review our data practices to keep your information safe.

7. Children's Privacy

While our wooden building toys and Montessori-style play sets are designed with children in mind, our website and services are intended for adults — specifically parents and caregivers making purchasing decisions. We do not knowingly collect personal information from children under the age of 13 (or 16 where required by applicable law). If you believe a child has submitted personal information to us, please contact us immediately at support@sayitwiththreadr.com and we will promptly delete it.

8. Your Rights Under GDPR (EU Customers)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access — request a copy of the personal data we hold about you
  • Right to Rectification — ask us to correct inaccurate or incomplete data
  • Right to Erasure — request that we delete your personal data ("right to be forgotten")
  • Right to Data Portability — receive your data in a structured, machine-readable format
  • Right to Object — object to processing of your data for marketing or other purposes
  • Right to Restrict Processing — ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at support@sayitwiththreadr.com. We will respond within 30 days.

9. Your Rights Under CCPA (California Customers)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

  • Right to Know — request details about the personal information we collect, use, disclose, and sell
  • Right to Delete — request deletion of personal information we have collected from you
  • Right to Opt-Out of Sale — we do not sell your personal information; however, you have the right to direct us not to do so if our practices ever change
  • Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights

To submit a CCPA request, contact us at support@sayitwiththreadr.com or call us at +1 270-429-2452.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we'll update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

Have a question about your privacy, want to exercise your rights, or just need a hand? We're here for you — no bots, no runaround. (Well, we do have a helpful AI chat agent outside business hours, but a real human will follow up within 48 hours.)

  • Email: support@sayitwiththreadr.com
  • Phone: +1 270-429-2452
  • Address: ISEMCONB LLC, 281 Summer Street, 4th Floor, Boston, MA 02210, United States
  • Business Hours: Monday–Friday, 8:00 AM – 4:00 PM (ET). Outside these hours, our AI chat agent is available to help.